Specialist; Operational Risk Job Opportunity at NMB Bank

Specialist; Operational Risk Job Opportunity at NMB Bank

Specialist; Operational Risk Job Opportunity at NMB Bank

Specialist; Operational Risk Job Opportunity at NMB Bank

NMB Bank

Dar es Salaam

Specialist; Operational Risk (1 Position(s))

Job Location :Western Zone

Job Purpose:

Provide support and drive implementation of a robust and effective Operational Risk Management framework at branches. Ensure branches have strong controls, processes, and resources to support implementation of the bank’s Enterprise Risk Management framework.

Main Responsibilities:

Risk Assessment, Analysis & Reporting (60)

Ensure branches conduct Risk and Control Self Assessments (RCSAs) via Governance and Compliance Manager (GCM) system and in accordance with guidelines issued by Operational Risk through regular guidance/trainings on control testing methodology, sample selection criteria, qualities of controls testers, risk treatment decisions, individual and overall assessment of controls effectiveness etc.
Review and challenge RCSA test results received from the first line of defense i.e., branches to ensure the final output that goes to the Risk and Compliance Committee (RCC) is up to standard.
Provide guidance/trainings to branches on how to perform RCSA testing on GCM system.
Provide risk training on events and risk materialization.
Conduct gap analysis on RCSAs emanating from internal audit reports, stoking new controls to be added.
Push for closure of open regulatory findings.
Conduct quality assurance (conformance reviews) on RCSA test results submitted by the first line of defense on GCM system to check if testing was done in accordance with guidelines issued by Operational Risk. Ensure findings/issues are aligned with the business and reported via GCM system.
Ensure all ineffective controls and other operational discrepancies captured from Risk and Control Self Assessments (RCSAs), Risk events and Key Risk Indicators (KRIs) are captured and tracked on GCM system. Regularly share open issues with action owners following up on the progress and updates on action plans and escalating issues as necessary.
Spearhead and drive training plans across the branch network.
Ensure risk events occurring at branches are reported through GCM system. Perform Quality Analysis (QA) on reported incidents to ensure data quality on GCM system as well as adherence with Operational Risk Event reporting guidelines. Push for closure of incidents and remedial action plans on GCM system.
Provide guidance/trainings to branches on how to identify, capture, and track risk events and KRIs on GCM system.
Facilitate more robust engagements at branches.
Guide and support branches in the implementation of Key Risk Indicators (KRIs) requirements. Ensure branch KRIs are recorded and tracked on GCM system with identified issues closed within agreed timelines.
Conduct regular Key Risk Indicators (KRIs) reviews to ensure branches maintain and track relevant, measurable and value adding KRIs. Engage branches to ensure there are no red KRIs (spot checking).
Consolidation of operational risk MIs received from branches (e.g., KRIs) to produce detailed and summary reports as required by governance committees (e.g., RCC). Understand key issues at zonal level relating to risk.
Support the Head Office Operational Risk team in following up on the progress of branch related actions arising out of governance committees (e.g., RCC).
Proactively communicate with the Senior Manager; Operational Risk on branch related operational risk issues escalating significant issues as appropriate.
Keep Zonal Managers, Branch Managers and Senior Manager; Operational Risk informed on ongoing basis of the operational deficiencies and the status of corrective actions.

Physical security review and reporting (20)

Communicate plans with ZM on visiting the network.
Conduct routine physical security assessments to ensure that security systems and features adhere to established guidelines. Generate comprehensive reports, both detailed and summary, for presentation to the Risk and Compliance Committee (RCC).
Communicate any identified physical security deficiencies to relevant departments to establish alignment on corrective action plans and associated timelines.
Regularly update relevant stakeholders on open physical security issues, closely monitoring the progress of action plans, and promptly escalating any unresolved issues as needed.
Prepare monthly reports on the status of remedial action plans, for presentation to the Risk and Compliance Committee (RCC) highlighting the role played on conformance reviews at zonal level (network).

Business empowerment, counselling for proficient risk monitoring and other issues (20)

Ensure the bank is secured from incurring financial/non-financial losses as well as reducing the number of fraud incidences at branches by ensuring that controls are well defined by business and branch staffs who exercise the controls understand and can define all branch risk register parameters relative to their day-to-day operations.
Provide input/advice to the design of new and/or revised controls and procedures to ensure branches maintain a robust risk register which is in line with the business structure and processes.
Give analysis of branches with variances in RCSA results versus reports by branch QAs.
Give stock of operational losses per zone and actions taken to resolve.
Participate in zone meetings for trainings and communicating initiatives for risk awareness.
Prepare a checklist of what needs to be checked by risk at branches from records management, physical security, cash controls etc., when visiting branches. Pull and follow up closure of pending actions from RCSA results, risk events, internal audit, and BOT reports.
Work as part of a team to drive and support the identification and management of operational risks daily and act as a source of reference in facilitating and promoting the understanding of Operational Risk requirements at the branches.
Empower and guide branches through day-to-day interaction to elevate their level of understanding/awareness on NMB’s risk management tools (Risk Events, KRIs, and RCSAs etc.) and oversee implementation of risk measurement, monitoring, and reporting techniques across branches.
Work together with branches and zonal office to deliver exceptional performance on controls of the entire branch network.
Any other assignment that the Senior Manager; Operational Risk deems fit.

Knowledge and Skills:Essential

Proven experience gained in a bank branch.
Understanding of the core retail and commercial banking product set
IT Skills (especially Microsoft Excel)
A practical knowledge and understanding of risks, controls, risk management tools and methodologies.
A good understanding of the main operational processes within the businesses
Understanding of the procedures and control framework relating to those areas.


Previous risk management experience gained within an auditing, operational risk management or compliance/controls type role.
Facilitation skills
Analytical and problem-solving skills
Risk management technical skills (e.g. risk assessment, control design)
Team work
Good written and verbal communication skills
Time management – ability to juggle priorities and execute at speed individually and as part of a team.

Qualifications and Experience:

Bachelor’s degree in business related studies.
Additional professional certification will be considered as an added plus.
Banking Experience of more than 3 years, preferably in Risk management or Audit.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 16-May-2024Job closing date : 30-May-2024


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