Outlet Manager at Johari Rotana

Johari Rotana

Outlet Manager

Job Description

We are currently looking for dynamic, and self-motivated Food and Beverage professionals who want to move their careers forward.

As an Outlet Manager, you are responsible for effectively managing all activities within the restaurant and bar, in order to ensure optimum results are achieved across all facets of the operation, in line with Departmental targets, policies, procedures and responsibilities as such –

  • Supervise good customer service and serve Guests according to hotel standard in order to ensure Guest satisfaction.
  • Identify training needs and propose training plans in order to maintain standard of service.
  • Plan and conduct on and off job training on monthly basis in order to achieve service standard and knowledge of staff.
  • Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries.
  • Involve in outlet promotional activities.
  • Create new promotions in order to attract Guests and meet revenue target.
  • Prepare duty rosta according to the forecast in order to ensure adequate manpower for operational needs.
  • Evaluate performance of team and initiate promotions or internal transfers
  • Resolve Guests’ complaints directly or consults with restaurant manager to maintain Guest satisfaction.
  • Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance.
  • Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per hotel standard
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
  • Comply with the hotel environmental, health and safety policies and procedures.


Education, Qualifications & Experiences

  • You should ideally have a degree in hospitality with previous experiences in the Food and Beverage Department within a hotel.
  • Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
  • Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

  • Understanding the Job
  • Taking Responsibility
  • Recognizing Differences
  • Customer Focus
  • Adaptability
  • Teamwork