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Job Summary
As an Application Support Analyst, you will provide technical support and troubleshooting services involving the Company’s products in the market. Generally, you will provide first level support to external clients or internal teams who are product users. The role holder takes ownership of support tickets, remaining accountable for assisting the client through resolving the issues.
Requirements
- Bachelor’s degree in Computer Science, or any IT-related field /proven work experience
- Experience with supporting tech products for minimum of 1 year
- Familiarity with market research, consumers’ behaviour and marketing techniques.
- Hands-on experience with web technologies.
- Knowledge of project management tools, like Jira or Trello, confluence
- Strong time management skills
- Good communication skills along with the ability to effectively collaborate with cross-functional team
- Knowledge of SQL is required
Benefits
- Comprehensive health insurance
- Hybrid work schedule
- Annual paid time off
- Annual performance bonus
- Training and development opportunities
- Vendease Tuckshop (BNPL)
- Employee Stock Option
Job Summary
Vendease is looking to recruit an IT Support Officer who will join the IT Team to ensure seamless and secure operation of our company’s IT infrastructure to support and enable our business goals. As a member of the IT team, our objective is to maintain high availability, reliability, and performance of all IT systems and services. We strive to proactively identify and address potential issues, optimize processes, and implement innovative solutions to enhance operational efficiency and productivity across the Organization. With a focus on continuous improvement and adherence to best practices, we are dedicated to providing exceptional technical support and driving digital transformation initiatives to drive Vendease’s success in the ever-evolving landscape of technology.
Job Details
As an IT Support Officer, you will play a key role in providing technical assistance and support to end-users within Vendease. Your responsibilities will include responding to IT-related inquiries, troubleshooting problems, and resolving issues to ensure the smooth functioning of our IT systems and infrastructure. You will work closely with the IT team to deliver excellent customer service and contribute to the overall efficiency and productivity of our Organisation.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- 4- 5 years previous experience in a technical support role or similar IT-related position.
- Strong technical skills across a range of technologies, including hardware, software, networking, and operating systems (Mac, Windows, Chrome OS, Linux and Android).
- Hands on experience on MDMs, Service Desk, Google Workspace and IDPs.
- Excellent Network Administration skills.
- Must be good in scripting and automation.
- Excellent communication and interpersonal skills, with the ability to interact effectively with end-users at all levels of the organization.
- Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
- Certification/Training in ITIL, CompTIA A+, TOGAF, Project Management or similar IT certifications is a plus.
- Dedication to providing exceptional customer service and support to end-users.
Benefits
- Comprehensive health insurance
- Hybrid work schedule
- Annual paid time off
- Annual performance bonus
- Training and development opportunities
- Vendease Tuckshop (BNPL)
- Employee Stock Option
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