Food & Beverage – Head Bartender at Johari Rotana
Johari Rotana
Food & Beverage – Head Bartender
Job Description
We are currently looking for dynamic, and self-motivated Food and Beverage professionals who want to move their careers forward.
Ensure excellence service in the F&B outlets to deliver a consistently high standard of customer service. Maintain good customer relationship and handle all guest complaints, requests and enquiries on food, beverage and service.
- Ensure high level of quality services are always delivered to guests within the Bar as per standards.
- To ensure professional and friendly welcome to all guests at the Bars and Pool.
- To anticipate and attend to guests always needs and ensure maximum guest satisfaction.
- To ensure that guests are properly informed and guided regarding the choices available in terms of F&B services.
- Keeps monthly inventory of equipment and utensils for control purposes.
- Monthly analyses of costs and breakages and provide reports accordingly.
- Increase sales figures by new sales channels by motivating and training service Team Members.
- To promote incremental sales revenue for the bars.
- Adhere to departmental operating expenses as laid out in the budgets/forecast.
- Carry out active selling her/himself and place her/his Team Members under an obligation to carry out active selling to achieve budgeted sales.
- Handling and monitoring of guest’s complaints and the relevant follow up action required.
- To perform bar administrative tasks and rosters to the required proficiency level.
- Ensures observance of health and sanitary regulations in bars by giving appropriate instructions to staff.
- Control the cleaning of the bar and all equipment’s, tablecloths and accessories.
Skills
- You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
- Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
